About Records Management Administrators (RMAs)

Records Management Admins (RMAs) are administrators for the Iron Mountain Connect Records Management application.  An RMA is responsible for administering programatic functionality within the Iron Mountain Connect Records Management application, such as organizational setup, shipping addresses, supply lists and custom templates. 

An RMA's permissions and organizational access automatically default from their company.  Their permissions are updatable.

An RMA can also be a Client User Administrator, in which case he or she has additional administrative abilities related to creating and managing users, as described in the Client User Administrator topic.

Creating a Records Management Administrator:

1. Click Manage Users from the My Quick Links section on the Iron Mountain Connect homepage, or access it from the Users portal in the center section of the screen.
2. Click the Create User button. The User Profile screen displays. 
3. Complete all required User Profile fields:
   • Enter a unique email address
   • Enter a username
   • Make sure the Records Management application is selected and the Records Management Role is set to Admin.

4. Set the Password Reset option:

• System-generated:  Leave this field set to System-generated to have Iron Mountain Connect automatically send a Welcome email containing a username, a system-generated temporary password and a login link to the email address on the user profile.
• Deselect System-generated:  Deselect System-generated to display the password fields.  Manually enter and verify a password, then manually send an email containing the password to the user.
  NOTE:  If you are updating a user's status from Terminated or Locked Out to Active, Iron Mountain Connect automatically emails the manually-generated password to the email address on the user profile.

5.  If necessary, check the Basic Records Management report group to provide access to records management reports.

6.  Click Save. The Records Management Admin is complete.